Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "your", or "User") and BLUELINKS GROUP LTD, a company registered in England and Wales under company number 16277222, whose registered office is at 167-169, 5th Floor, Great Portland Street, London, England, W1W 5PF, trading as Bluelinks Agency and operating TaskGlaze ("Company", "we", "us", or "our") — the operator of TaskGlaze, the SEO software platform made available at taskglaze.com, app.taskglaze.com, and any related subdomains (collectively, the "Service").

By creating an account, clicking "I agree" or an equivalent affirmative action, or by accessing or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.

If you are entering into these Terms on behalf of a company, agency, or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

• "Account" means the registered TaskGlaze account through which you access the Service.
• "Content" means any data, text, files, URLs, keywords, images, or other material submitted to, generated by, or processed through the Service, whether by you or on your behalf.
• "AI Output" means any content generated by the Service's AI-assisted features (briefs, drafts, meta tags, ideas, email drafts, and similar generated text).
• "Connected Account" means a third-party mailbox (SMTP/IMAP credentials) you voluntarily connect to the Service to send or receive outreach email through the Outreach CRM feature.
• "Confidential Information" has the meaning given in "Confidentiality" below.
• "Plan" means the subscription tier (Trial, Starter, Pro, or Agency) associated with your Account, each with its own feature limits described on our pricing page and enforced within the Service.
• "Subprocessor" has the meaning given in our Privacy Policy.

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service you represent and warrant that you meet this requirement and that all registration information you provide is accurate, current, and complete.

The Service is provided exclusively for business and professional use. By registering an Account, you confirm that you are acquiring and using the Service wholly or mainly for purposes relating to your trade, business, craft, or profession (for example: an SEO agency, freelancer, marketing team, or business website owner), and that you are not acting as a consumer. The Service is not directed at, and we do not knowingly collect personal data from, individuals under 18.

You may register using an email address and password, or via Google Sign-In. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at support@taskglaze.com if you become aware of any unauthorized access to your Account.

We strongly recommend enabling two-factor authentication (2FA), which is available free on every Plan. We are not liable for any loss arising from your failure to safeguard your credentials or to enable available account-security features.

One Account is intended for one individual user or the number of team seats included in your Plan. Sharing login credentials across more people than your Plan's seat allowance, or creating multiple accounts to circumvent Plan limits or a free trial, is a breach of these Terms.

TaskGlaze is a software-as-a-service SEO platform that currently provides, among other tools:

• Automated website crawling and technical SEO audits;
• Keyword research, rank tracking, and search-visibility reporting;
• Backlink analysis and competitor research;
• An AI-assisted content workflow (briefs, drafts, ideas, and meta tags);
• An Outreach CRM for managing link-building prospects, including the ability to connect your own email mailbox to send and receive outreach correspondence; and
• Related reporting, notification, and account-management features.

We may add, change, deprecate, or remove features, and may impose or adjust usage limits (pages per audit, AI credits, keyword lookups, backlink rows, emails sent, and similar metered allowances) at our discretion, including as part of our published Plans. We will make reasonable efforts to communicate material feature changes affecting your Plan in advance, but the Service is provided on an evolving basis and specific features are not guaranteed to remain available indefinitely.

We aim to keep the Service available and performant, but we do not guarantee uninterrupted, error-free, or continuous availability. We may perform scheduled maintenance (with reasonable advance notice where practical) and emergency maintenance (without advance notice, where necessary to protect the security, integrity, or availability of the Service) that may cause temporary downtime.

Support is provided by email at support@taskglaze.com on a best-efforts basis; we aim to respond within 24 hours. No uptime or response-time service-level agreement (SLA) applies to any Planunless separately agreed in a signed enterprise order form. Features labelled "beta", "early access", or similar are provided experimentally, may change or be withdrawn at any time, and carry no availability commitment at all.

Paid Plans are billed in advance on a recurring monthly or annual basis (your choice at checkout) via our payment processor, Stripe. By subscribing, you authorize us (through Stripe) to charge your chosen payment method automatically at the start of each billing cycle until you cancel.

Automatic renewal.Subscriptions renew automatically at the end of each billing period at the then-current price for your Plan, unless you cancel before the renewal date. You can cancel at any time from your account's Billing page; your access continues until the end of the period you already paid for, and no further charges will be made after that.

Price changes. We may change Plan pricing from time to time. Any price change will not affect a billing period you have already paid for, and we will give you reasonable advance notice (e.g. by email or in-app notice) before a price change takes effect on your next renewal. Continuing to use the Service after a price change takes effect constitutes acceptance of the new price.

Plan changes. Upgrading takes effect immediately with a prorated charge for the remainder of your current billing period; downgrading takes effect at your next renewal (or, where the Service credits the difference, is applied to your account balance). Exact proration is calculated and shown to you for confirmation before any plan change is charged.

Failed payments. If a renewal payment fails, we may retry the charge and will notify you; continued failure to pay may result in suspension or downgrade of your Account to a locked, read-only state until payment succeeds or you cancel.

Taxes. Displayed prices do not include applicable sales tax, VAT, or similar levies unless stated otherwise; where required by law, such taxes will be added to your invoice.

No card data stored by us. All payment card details are collected and processed directly by Stripe, a PCI-DSS Level 1 certified payment processor. We never receive or store your full card number.

New accounts may be eligible for a 14-day free trial with full-featured access and no card required to start. Trial usage allowances (projects, audits, AI credits, and other metered features) are one-time budgets for the trial period, not a monthly allowance, and are described on our pricing page. At the end of the trial period, your Account is automatically moved to a locked, read-only state — you are never automatically charged for a paid Plan at the end of a trial. Your existing data remains visible; creating new projects, running new audits, or using other metered features requires subscribing to a paid Plan.

We reserve the right to limit trial eligibility (for example, to prevent repeated trials on the same website or by the same person via multiple accounts) and to modify or end the free trial program at any time.

You may cancel your subscription at any time from the Billing page in your Account. Cancellation stops future renewals; it does not end your current, already-paid billing period early — you retain access until that period ends.

All subscription charges are non-refundable. Except where required by applicable law, we do not provide refunds or credits for partial billing periods, unused features or usage allowances, or for a period during which you chose not to use the Service. If you believe you were charged in error (for example, a duplicate charge or a charge after you cancelled), contact support@taskglaze.com and we will review it in good faith.

Your data after cancellation. When a Plan lapses (cancelled and the paid period ends, or a trial expires), your Account moves to a locked, read-only state — your data is not deleted, and you can export it or resubscribe to regain full access. If you request full account deletion, see the Privacy Policy's "Data retention" section for the export window and deletion timeline that applies.

TaskGlaze is built for ordinary SEO work, including analyzing publicly accessible websites you do not own — competitor research, public backlink analysis, SERP analysis, technical observation of public pages, and prospect assessment are all expected, permitted uses of the Service. What is not permitted is described below. You agree that you will not, and will not permit any third party to:

• Gain or attempt to gain unauthorized access to any website, system, or account, or circumvent any access control, paywall, authentication requirement, or similar technical restriction;
• Crawl or request pages at a rate, or in a manner, designed to degrade the availability of a third-party website, or in violation of that website's robots.txt directives where those directives are legally or contractually binding on you;
• Use the Service to collect non-public, restricted, or access-controlled information from any website or system you do not own or are not authorized to access;
• Use the Service to send unsolicited bulk email, or any communication that violates applicable anti-spam, marketing, or electronic-communications laws (including the CAN-SPAM Act, PECR, or GDPR direct-marketing rules) in any jurisdiction where your recipients are located;
• Import, use, or send outreach to a contact list you know or reasonably should know was purchased from a third party in violation of applicable law, or was obtained by unlawfully scraping personal data;
• Upload, generate, or transmit any Content that is unlawful, defamatory, infringing, fraudulent, or that violates the intellectual property, privacy, or other rights of any third party;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent such restriction is prohibited by applicable law;
• Use automated means (bots, scripts) to access the Service outside of its documented features, or to circumvent Plan usage limits or rate limits;
• Resell, sublicense, or provide access to the Service to third parties as a standalone service, except as expressly permitted by your Plan (e.g. white-labeled PDF reports on eligible Plans);
• Introduce viruses, malware, or other harmful code, or otherwise interfere with or degrade the integrity, performance, or availability of the Service for other users;
• Use the Service in a manner that violates any applicable law or regulation.

We may investigate suspected violations and may suspend or terminate access to the Service, with or without notice, for any Account reasonably believed to be in breach of this section — see "Termination & suspension" below.

As between you and us, you retain all ownership rights in the Content you submit to the Service (your website data, keyword lists, CRM records, and similar material), subject to the AI Output rights described in "AI-generated content" below.

You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display your Content solely as necessary to operate, maintain, and improve the Service for you (for example: crawling the URLs you submit, storing your keyword and backlink data, sending outreach email through a Connected Account you authorized, and generating reports). This license ends when the relevant Content is deleted from the Service, subject to our data-retention and backup practices described in the Privacy Policy.

You are solely responsible for the Content you submit, including having all rights and authorizations necessary to have us process it (for example, authorization to crawl a given domain, or lawful basis to import a list of contacts into the Outreach CRM). Where the Content includes personal data of third parties (such as CRM prospect contacts), the data-protection allocation of responsibility between you and us is set out in our Data Processing Agreement.

Certain features (content briefs, drafts, meta tags, idea generation, and AI-drafted outreach emails) use third-party large language model providers to generate AI Output based on your prompts and data. AI Output may be inaccurate, incomplete, outdated, or in some cases similar to output generated for other users or containing third-party material, and it is provided "as-is" without any warranty of accuracy, originality, fitness for a particular purpose, or non-infringement.

As between you and us, and to the extent legally possible, we assign or make available to you any rights we may have in AI Output generated for you. We do not guarantee that AI Output is copyrightable, unique, or free from third-party rights — AI-generated material may not always qualify for copyright or other intellectual-property protection under applicable law, and rights in AI Output may also be affected by the terms of the underlying third-party AI model provider.

You are solely responsible for reviewing, fact-checking, editing, and obtaining any necessary rights clearance before publishing, sending, or otherwise relying on any AI Output. We do not represent or warrant that AI Output will improve your search rankings or traffic, and we are not liable for any consequence of publishing or relying on AI Output without independent review.

The Service relies on and integrates with third-party providers — including but not limited to Stripe (payments), DataForSEO (search, keyword, and backlink data), Google (OAuth sign-in and, where enabled, Google Ads keyword data), Cloudflare (bot protection), and one or more AI model providers accessed via OpenRouter. These providers operate independently of us; their availability, accuracy, and terms are outside our control, and an outage or change on their part may affect the Service. Our Privacy Policy describes what data is shared with each of these providers and why.

No SEO or ranking guarantee. Search engine rankings, organic traffic, and related outcomes depend on factors entirely outside our control, including search engine algorithms, competitor activity, and your own implementation of any recommendations. We do not guarantee any specific ranking position, traffic increase, or other search-engine outcome from using the Service.

By connecting a Google account or any Connected Account (mailbox) to the Service, you represent and warrant that:

• You have the authority to connect that account, and it is either your own account or you have the account owner's express permission to connect it — you will not connect a shared, employer-owned, or third-party mailbox without proper authorization;
• Your use of that account through the Service will comply with the connected provider's own terms of service and acceptable-use policies (for example, Google's and your email provider's), including their rules on automated or bulk sending;
• You understand the connected provider may independently suspend, rate-limit, or revoke access to your account for reasons outside our control, and that we are not responsible for such action;
• Where a provider requires an app-specific password or OAuth authorization instead of your primary account password, you will use that method rather than your primary credentials.

The Outreach CRM lets you connect your own third-party mailbox (a "Connected Account") via SMTP/IMAP so you can send and receive outreach correspondence through the Service. When you send email through a Connected Account, you, not the Company, are the sender for legal purposes — the message is transmitted using your own mailbox credentials and reputation, in the same way a mail-merge or automation tool would use your mailbox.

You are solely responsible for ensuring that every message you send through the Service — including bulk sends, sequences, and AI-drafted messages — complies with applicable anti-spam and marketing laws (including the CAN-SPAM Act, PECR, and GDPR direct-marketing rules) in every jurisdiction where a recipient is located. This includes: identifying yourself/your business clearly and accurately as the sender; using a real, monitored reply address; including a working unsubscribe or opt-out mechanism in every message; and having a lawful basis (consent or, where genuinely applicable, legitimate interests for B2B contacts) for each recipient. You agree to indemnify us, per "Indemnification" below, for any claim arising from outreach email you send through the Service.

Platform-level anti-abuse controls.The Service applies its own technical controls on top of your own compliance obligations, including: per-account daily send caps; automatic pausing of a Connected Account after repeated send failures or an elevated bounce rate; honoring a recipient's unsubscribe/opt-out via the Service's suppression list (which is retained independently of any individual CRM record — including after that record or your Account is deleted — specifically so an opted-out recipient is never re-contacted through the Service); and abuse-report monitoring. We may suspend a Connected Account or your Outreach CRM access at any time if we reasonably believe it is being used to send spam or is causing abuse reports against the Service's infrastructure.

Mailbox credentials for a Connected Account are encrypted at rest and used solely to send and retrieve mail on your instruction; see the Privacy Policy for full detail.

"Confidential Information" means any non-public information disclosed by one party to the other in connection with these Terms, including your CRM and outreach data, keyword and SEO strategy information, and, on our side, non-public information about the Service's technology or business. Confidential Information does not include information that is or becomes publicly available without breach of these Terms, was already known to the receiving party without an obligation of confidentiality, or is independently developed without reference to the disclosing party's Confidential Information.

Each party will use the other's Confidential Information only as necessary to perform its obligations under these Terms, will protect it using at least the same degree of care it uses for its own confidential information (and no less than reasonable care), and will limit access to employees, contractors, and Subprocessors who need it and are bound by confidentiality obligations at least as protective as this section. A party may disclose Confidential Information where required by law or a valid order of a competent authority, provided it gives the other party reasonable notice where legally permitted. This section survives termination of these Terms.

The Service — including its software, design, user interface, documentation, and the TaskGlaze name and logo — is owned by the Company and/or its licensors and is protected by copyright, trademark, and other intellectual-property laws. Except for the limited right to access and use the Service under these Terms, no rights are granted to you in the Service itself.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you use our name, logo, or trademarks without our prior written consent, except as reasonably necessary to identify the Service (for example, in a factual review).

We respect the intellectual property rights of others and expect users of the Service to do the same. If you believe that Content accessible through the Service (including AI Output generated by a user, or Content a user has submitted) infringes your copyright, you may submit a notice to support@taskglaze.com including:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material claimed to be infringing, and information reasonably sufficient to let us locate it (e.g. a URL within the Service);
• Your contact information (address, telephone number, and/or email address);
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on their behalf.

On receipt of a complete, valid notice, we will investigate and, where appropriate, remove or disable access to the identified material. We may also, in appropriate circumstances, suspend or terminate the Account of a user found to be a repeat infringer. If you believe content was removed in error, you may submit a counter-notice with equivalent detail to the same address, and we will process it consistent with applicable law.

The service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or free of harmful components, or that any defects will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

To the maximum extent permitted by applicable law, in no event will the company, its officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of, or inability to use, the service, even if we have been advised of the possibility of such damages.

Subject to the carve-outs below, our total aggregate liability arising out of or relating to these terms or the service — whether in one claim or a series of related claims, and regardless of the number of incidents giving rise to it — will not exceed the total amount you actually paid us for the service in the twelve (12) months immediately preceding the event giving rise to the first such claim.

Carve-outs.The liability cap above does not apply to, and there is no cap on: (a) your payment obligations under "Subscriptions, billing & payment"; (b) either party's indemnification obligations under "Indemnification"; (c) a breach of "Confidentiality"; (d) a party's fraud or willful misconduct; or (e) any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

You agree to defend, indemnify, and hold harmless the Company and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Content or your use of any AI Output; (b) your violation of these Terms, including the Acceptable Use and Outreach CRM sections above; (c) your violation of any applicable law, including anti-spam or data-protection law in connection with your use of the Outreach CRM; or (d) your violation of any third party's rights, including in connection with a website you submitted for auditing without authorization.

You may stop using the Service and cancel your subscription at any time as described in "Cancellation, refunds & data after cancellation" above.

We may suspend or terminate your access to the Service, with or without notice, if: (a) you materially breach these Terms, including the Acceptable Use section; (b) your payment fails and remains unresolved; (c) we are required to do so by law or by a competent authority; or (d) continued provision of the Service to you would expose us to material legal or security risk. Where practical, we will provide notice and an opportunity to cure before termination for a curable breach.

Upon termination, your right to access the Service ends immediately. Sections of these Terms that by their nature should survive termination (including Confidentiality, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.

These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) are governed by, and construed in accordance with, the laws of England and Wales, without regard to its conflict-of-law principles.

Informal resolution first. If a dispute arises, please contact us first at support@taskglaze.com — most concerns can be resolved without a formal process. We will try to resolve the dispute informally within 30 days of you raising it.

Courts of England and Wales. If a dispute cannot be resolved informally, the courts of England and Wales have exclusive jurisdiction to settle it, and each party irrevocably submits to that jurisdiction.

Optional arbitration. Nothing above prevents the parties from agreeing, in writing, at the time a dispute arises, to resolve it instead by binding arbitration (for example, under the LCIA Rules) — but neither party is required to arbitrate unless it separately agrees to do so at that time.

Either party may still bring an individual action in a court of competent jurisdiction at any time to seek injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights.

We may update these Terms from time to time. For material changes, we will provide reasonable advance notice — for example, by email to your account address or an in-app notice — before the changes take effect, and will update the "Last updated" date above. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of them. If you do not agree to updated Terms, you must stop using the Service and may cancel your subscription as described above.

• Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Agreement (where applicable), and any Plan-specific terms referenced on our pricing page, constitute the entire agreement between you and the Company regarding the Service, superseding any prior agreements.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
• Force majeure. Neither party is liable for any delay or failure to perform resulting from causes outside its reasonable control, including natural disaster, war, act of government, labor dispute, internet or utility failure, or failure of a third-party service provider.
• Notices. We may provide notices to you via the email address on your Account or by posting in-app. You may provide notices to us at support@taskglaze.com.

BLUELINKS GROUP LTD, trading as Bluelinks Agency (operating TaskGlaze), can be reached for any question about these Terms at support@taskglaze.com.